At Scale Supply Co, we understand that sometimes things don't work out as planned. That's why we offer a hassle-free 60-day return policy to ensure your complete satisfaction with your purchase.
Our goal is to make the return process as simple and convenient as possible, so you can shop with confidence. Whether you've changed your mind, received a faulty item, or simply aren't satisfied with your purchase, we've got you covered.
Here's how our return policy works:
60-Day Return Window
You have 60 days from the date of purchase to initiate a return. This gives you plenty of time to thoroughly test and evaluate your scale or equipment to ensure it meets your needs.
Send a request to sales@scalesupplyco.com to receive a Return Merchandise Authorization (RMA).
Hassle-Free Returns
We believe that returning a product should be hassle-free. That's why we've streamlined our return process to make it as easy as possible for you. Simply contact our friendly customer support team at sales@scalesupplyco.com, and they will guide you through the return process step by step.
No Questions Asked
We won't ask you a million questions or make you jump through hoops to return your item. As long as it's within the 60-day return window and meets our return policy criteria, we'll gladly accept it back.
Return Policy Criteria
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Any accessories, manuals, or promotional items that came with the product must also be included.
Refund or Exchange
Once we receive your returned item and verify its condition, you can choose between a refund or an exchange. If you opt for a refund, we will process it promptly, and you will receive your money back in the original form of payment. If you prefer an exchange, we will help you find a suitable replacement.
It's important to note that return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item received.
Original shipping charges are non-refundable as part of your return or exchange unless the return is a result of a manufacturer's or Scale Supply Co.'s error.
Also see: Refund Policy
Non-Refundable Items
- NVLAP certified or serialized calibration weights
- NIST traceable and ISO certified calibration reports
- Items from an order shipped outside of the United States
- Any custom products specific to the customer
Clearance Items
Clearance and sale items must be returned within 30 days of purchase. Clearance and sale items shall be returned in a similar condition to when they were purchased and include all contents and packaging.
Contact Us
If you have any questions or need assistance with a return, our dedicated customer support team is here to help. You can reach us at sales@scalesupplyco.com or through our live chat, and we'll be happy to assist you.
At Scale Supply Co, we value your satisfaction above all else. Our 60-day hassle-free return policy is just one of the ways we strive to provide you with the best shopping experience possible. Shop with confidence knowing that we've got your back.